Complaint

 

We apologize if you have had an unsatisfactory experience with one of our products.

It is our objective to always sell products that gives the consumer a good taste- and quality experience.

 If you; contrary to expectations - are not satisfied with one of our products, please send us your complaint. 

 

Please find a list of the information we need in order to process your complaint.

 

By e-mail or postal mail

You can send your complaint by e-mail or letter:

 

The e-mail address is:

 

QSB@DANCAKE.DK

Subject: Complaint

 

The postal address is:

 

Dan Cake A/S
Hjortsvangen 15
7323 Give
Denmark
Attn.: Complaint/Quality dept.

 

 

 

 

 

 

When submitting a claim, be sure to specify the following:

  • Name:
  • Address: Zip code + City:
  • E-mail:
  • Product name + variant:
  • Lot code.: * (see below)
  • Best Before: * (see below)
  • Attach Picture if possible
  • Reason for complaint::

It is important that you send us information about the lot code on the product, otherwise we cannot trace the problem.

Please also note that you must keep the product until contact has been established as we may need the product for further investigation.

 

NOTE: If there is a remnant of the product intact please wait for a reply from our quality department about submission (When a submission is agreed for the product the postage will be refunded).

 

 

* Examples of BB-labelling and Lot number.:

 

Best Before labelling:                                

 

Lot code: 

 

 

Dan Cake A/S - Hjortsvangen 15 - DK-7323 Give - CVR nr.: 75206119 - Tel: +45 75731844 - Fax: +45 75735596 - Complaint - Mail: info@dancake.dk